The Panini check scanner is used in conjunction with the Windows 7 operating system to scan personal checks at businesses. A bad driver or power issue can cause your scanner not to work properly. You can easily troubleshoot your Panini check scanner without having to get in touch with the manufacturer. Microsoft recommends reinstalling the drivers to the check scanner.
Power Issues
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Check over the power cord running from the Panini check scanner to the wall outlet.
Make sure there are no frays or breaks in the wiring. If there are frays or breaks, replace the power cord immediately.
Check the wall outlet with a different device to make sure that it is working.
Check the pin on the power cord’s male end to make sure that it is not bent. If it is, replace the power cord.
Check the back of the Panini check scanner where the power cord meets the scanner. Make sure that the power inlet is intact.
Reinstalling The Driver
Click the “Start” button and go to the “Computer” or “My Computer” icon in the menu.
Right-click on the icon and select the “Manage” button from the menu.
Click on the “Device Manger” button under the “System Tools” icon. Go to the right-hand side of the window and right-click on the “Panini Scanner” from the “USB menu.
Right-click on the icon and select the “Uninstall” button. Click the “OK” button to confirm the request and click the “Yes” button to restart the system.
Wait for the computer to restart and automatically reinstall the software needed for the check scanner.
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QuickBooks Learn & Support HomeScanCheck allows you to scan physically presented check payments and have them processed into a supported version of QuickBooks (2010 and newer version of Pro, Premier and Enterprise).
To use ScanCheck your merchant account must be configured for ScanCheck prior to activation.
There are two types of ScanCheck accounts: those with a dedicated scanner and those with a TWAIN scanner.
- Dedicated ScanCheck accounts involve using one of two scanners that are specially configured to function with QuickBooks, theScanSnap S300/1300/1500 and the Panini VisionX.
- TWAIN ScanCheck accounts involve using your existing TWAIN compatible scanner. Most but not all TWAIN scanners are compatible and a utility is provided to check compatibility.
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You can use more than one computer and more than once scanner for Check Solutions for QuickBooks. However, it must be the same type of scanner (TWAIN, ScanSnap or Panini) and only one person can scan at a time. NOTE: Fujitsu S300/S500/S1300/S1500 all run ScanSnap Manager. Most other Fujitsu's are TWAIN compliant scanners. These two different types cannot be mixed. You must pick one platform or the other.
IMPORTANT: The scanner to be used must be connected directly to the computer that has a supported version of QuickBooks installed (No Bluetooth or WiFi connections). Remote, VPN or 'cloud' connections are not supported due to a security conflict between the originating computer (with the scanner) and the processing computer (with QuickBooks installed) when they are not the same.
Using the ScanCheck service involves the following steps:
- Install the scanner drivers
- Install the eCheck software - This software includes a service (A2ia) that, when QuickBooks is open, pulls the data from the scanner whenever it detects a scanned item.
Detailed instructions
► Install the scanner drivers
The scanner to be used for ScanCheck must be installed prior to installing the QuickBooks check scanning components.
- TWAIN scanners - Installation of this driver is the responsibility of the merchant.
- ScanSnap S300/1300/1500 - Use the supplied ScanSnap installation disk and follow the basic installation (no add-on components).
- Panini Vision X - These drivers are installed during the 'Install eCheck Software' process (not compatible with Windows 8).
► Install the eCheck software
Once the scanner installation is completed, the eCheck software must be installed. This is done from within the QuickBooks software.
1. Open the QuickBooks data file that is linked to the check processing merchant account.
2. Go to the Customers drop-down from the top of the screen.
3. Select Check Processing Activities and click on the Scan Checks option.
4. One of two screens then appears.
If this is the very first time accessing ScanCheck the Installation and Setup window appears. Click on the Install eCheck Software button to begin.
If not, the Scan Your Checks window appears. Click on the wrench icon in the upper right-hand corner to access the installation page. If you receive the warning pop-up, click the Close this scanning session and go to the install pagelink to proceed.
5. Once you click on the Install eCheck software button, you are prompted to either Run or Save the file. Select Run to begin the installation.
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6. The install wizard then appears. Click Next thru the options to complete the installation.
NOTE: You may see 2 or 3 install windows depending on the type of installation. Continue to click Next with the default settings until completed.
7. Once the ScanCheck installation is complete, you are then prompted and can immediately begin scanning checks.
NOTE: This will install the A2ia service and the Check Scanning with (type of scanner)applications on the computer. These can be viewed in the Add or Remove Programs/Programs and Features section of the computer's control panel.
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